As your business embraces VoIP technology, you will come to realize one important thing pretty quickly. The VoIP provider you've chosen to work with is just as important to your success as the technology itself, if not more. If certain things have happened recently that have caused you to start doubting the strength of the relationship, you very well may be right. There are a few key signs in particular that the time is right to switch to a better VoIP provider.
The occasional dropped business call is no big deal, things happen. But if your telecom services and VoIP technology aren't up to date, what should only be a minor issue becomes a big problem before you know it. There are a number of devastating effects of consistently dropped business calls that create big problems for your entire organization.
In many ways, your telecom technology is the cornerstone of your business efforts. It's the tool that your employees use to communicate with customers and one another. This is a tool to make their jobs easier and themselves more productive. It's what allows them to work in a variety of settings - on-site, remotely or even while traveling - depending on the needs of the situation. It's both how you build and maintain relationships with your clients and how you minimize costs while maximizing functionality.
Savvy business owners are always on the lookout for ways that they can help employees perform more efficiently. Doing so gives them greater budgetary flexibility, such as letting them hire new workers or make their goods or services more competitively priced.
"The cloud" may have begun as something of a buzzword, but recent studies prove it has long since grown into something much more meaningful - and important. According to Synergy Research Group, the worldwide cloud computing market grew to $110 billion in value in 2015 alone - a massive 21% increase over the previous year. It's become so important that 41% of businesses are expecting to increase their investment in cloud technologies over the next few years in an effort to remain competitive and better align their technology with their long-term objectives.
Does this situation seem familiar to you? You launched your company in the best location for your stakeholders to find you. Now you are trying to get by using the antiquated landline phone system that was installed in the building years before the ink was dry on your business plan.
On July 7, 1997, Tami Landers joined Comtel Communications. Twenty years later, she crossed into her second decade with the company. If you ask Comtel’s leadership or her peers, Tami is not just an employee, but a part of the family. Ben Humphreys, CEO of Comtel Communications, has said that “he wouldn’t know what to do without her.” To honor Tami and celebrate her 20 years with Comtel, a company dinner in her honor was held on August 23, 2017 at Buckhead’s in Richmond, VA.
Effective communications are paramount to business success, which is why VoIP has grown in popularity over the years as an affordable phone system. VoIP stands for Voice over Internet Protocol. This technology has grown in leaps and bounds since its introduction in the 1990s. VoIP allows users to leverage the power of a broadband connection to make calls over the Internet. In fact, one of the best features of a VoIP system is its versatility. You will be able to make phone calls via handset, from your computer, or your smartphone. Unlike a traditional phone system, VoIP is an affordable solution that provides the flexibility and reliability that businesses need to succeed.
On-site support is often taken for granted by most VoIP companies – solutions are on-line purchases with drop-shipped products that a customer installs themselves . At Simplicity VoIP, our company was built with the customer experience as our first priority. Our technicians perform multiple on-site visits to ensure that each customer is taken care of and satisfied with their installation, training and support. To give you an insight on our white-glove service delivery and what our technicians do on site visits, we interviewed one of our own technicians, Larry.
You may be preparing to move your company to a larger building and are now tasked with determining what kind of VoIP system would be suitable to meet the particular needs of your growing organization. Or, the aging phone system in your facility is proving to be a drag on your work force and fellow stakeholders are breathing down your neck to find a VoIP solution as soon as possible.
For many business owners, phone systems are more than just another utility. They're literally the backbone of an organization in more ways than one. Phone systems are productivity enablers - they allow people to communicate and collaborate with one another in real-time. They allow you to establish, preserve and strengthen those essential relationships between your organization and your customers and so much more.
In many ways, technology is something of a double-edged sword in terms of the modern business environment. On the one hand, it is absolutely a necessity in the digital era - you need telecom services and other solutions to empower your team, giving them the tools they need to collaborate, communicate and work on their own terms.