Does this situation seem familiar to you? You launched your company in the best location for your stakeholders to find you. Now you are trying to get by using the antiquated landline phone system that was installed in the building years before the ink was dry on your business plan.

Many business owners have come to find that Voice over Internet Protocol or VoIP is a better alternative. It enables them to advance client relations in a positive manner while improving how their employees work together. Here are five ways VoIP is important to your business.

1. Efficiency Boost
The more agile your workers can be, the better they can support customers as well as collaborate with one another. For example, they can set up their phones to ring twice on their office landline, and then if there is no answer, the call does not go to voicemail, but instead goes to their cellphone. If the cellphone is not answered in a few rings, the VoIP system can direct the call to the worker’s designated colleague or assistant, smoothly and seamlessly.

Being able to conduct video calls improves efficiency too, since employees don’t have to waste time describing an item or a process. Instead, they can show live video of whatever they are trying to explain.

2. Supporting Employees Who Work at Home
If your company is like so many others, you allow employees the option to work from home as well as while traveling. Chances are you’ve been looking for a better way to let them communicate with workers at headquarters as well as with clients, customers and vendors.

Instead of having them use their home’s landline, remote workers can access the VoIP network, taking advantage of all the features you’d expect in a corporate setting, such as call transfers, access to voicemail and conferencing.

This is particularly useful when your workers are on the road, where they often contend with outdated phone systems in their hotel.

3. Secure and Reliable
VoIP systems convert speech into digital data that moves from one phone to another and the information is kept secure over the network with encryption. You can count on the VoIP system to stay up and running 24/7, with redundancy built into the host servers.

4. Feature-rich Functionality
Modern VoIP setups give you a range of useful features, including:

* Automatic transcription of voicemail messages that are emailed to your employees

* Find me/Follow me

* Audio conference calls

* Video conference calls 

* Virtual faxing

5. Better Bottom Line
Imagine the cost savings if you were able to drop company-financed smartphone service. Workers can drop their carrier and instead use the VoIP network with their mobile device

You should know that VoIP can work in all verticals and is suitable for businesses both large and small. 

Setting up VoIP in your organization saves money not only because it enables employees to use their time more productively. It is also easier for your technical staff to maintain a single voice and data network instead of having to manage a separate phone system and Internet setup.

If your company is ready to make the switch to VoIP but you’re not quite sure how to evaluate your options, you can save yourself a lot of time and effort by consulting with reputable VoIP providers for advice and guidance on setting up your new, state-of-the-art communications system.

 

Author: Pete Kraehmer

About Comtel

Comtel Communications, a telecom/technology consulting agency based in Richmond, Virginia since 1991, provides best-in-class solutions and unbiased counsel to a diverse group of small, medium, and enterprise-level businesses, totaling more than $18.2M in annual billings. Leveraging unique access to 350+ national and international providers, Comtel benefits its clients through competitive quotes from multiple sources, to ensure their business goals are met with current and dynamic telecom and technology services. Acting as a partner, long after contracts are signed and services are deployed, Comtel offers superb back-office support to manage upgrades, track orders, and provide training to clients.

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