Businesses are no longer functioning in a static, brick and mortar locations. Employees are constantly on the move and need a professional any-time, anywhere communications option. Unified communications (UC) technology supports this new operations norm.

In the third part of this six-part series highlighting advantages of moving to a business UC system, we explore the benefits to be gained of the mobile office.

Advantage #3 - Enabling the Mobile Office

Businesses are changing in terms of how they work. They are becoming more mobile, more cloud-based, and more app-centric. We live in an age of the borderless office with employees that work from home, from remote offices or on the road. Companies often have employees flung across geographies, and all teams may rarely or never meet in-person.

A Dropbox survey from earlier this year found that in the U.S., 40% of all surveyed employees said they could occasionally work from home or from a location other than the office.

The shift in workplace configuration is changing how companies approach their communications strategies. Businesses are looking for ways to allow people to better work together, regardless of where they are, to create value—and be happier doing it. This has led many sectors to be progressive in adopting flexible working practices and collaboration tools, because they understand the value they bring, especially in combination.

Cloud-based options for UC support mobility and remote workers, by providing the same experience across laptop, tablet, and phone. Whether they’re at HQ, their home office or a coffee shop, your staff will stay connected. They can interact with other employees as if they were in the office with access to the same

productivity-enhancing options detailed in our first section. This speeds up decision-making processes across the board, offers more cohesion among scattered teams, and lets businesses more efficiently manage dynamic and fluid work schedules that come with working across different time zones and locations.

According to a recent survey from Broadsoft, 42% of respondents believe that half of UC interactions for businesses will occur via mobile devices by 2020, while one-third of small businesses will opt for mobile-only UC-as-a-service options, eliminating the need for desk phones altogether.

To explore the multiple Unified Communications offerings available and learn how your business can benefit, utilize professionals, like independent telecom agents, who will help you review your business goals and can present solutions at no cost to you. In addition, a telecom agent or consultant can assist with the procurement of your technology, as well as ongoing care and issue resolution with the selected provider.

About Comtel

Comtel Communications, a telecom/technology consulting agency based in Richmond, Virginia since 1991, provides best-in-class solutions and unbiased counsel to a diverse group of small, medium, and enterprise-level businesses, totaling more than $18.2M in annual billings. Leveraging unique access to 350+ national and international providers, Comtel benefits its clients through competitive quotes from multiple sources, to ensure their business goals are met with current and dynamic telecom and technology services. Acting as a partner, long after contracts are signed and services are deployed, Comtel offers superb back-office support to manage upgrades, track orders, and provide training to clients.

Author: Amy Humphreys

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