What is DaaS?

Desktop as a Service (DaaS), sometimes referred to as Hosted/Managed Virtual Desktop Infrastructure (VDI), is a cloud solution that replaces traditional desktop management.

Virtual desktops are stored in the provider’s data center and accessed through a secure web portal. Instead of being tied to a physical, company issued device with all of their applications and data, employees can access their desktops using any web-enabled devices of their choosing— PCs or Macs, tablets, smart phones, and more.

This approach allows for simplified, unified desktop management and increased productivity and security, all without the immense CapEx and maintenance costs required for an on-premises VDI solution.

For example, a customer was running desktops on Windows XP, which would no longer be supported by Microsoft in 2015, posing serious security concerns. An upgrade would require more powerful desktops, meaning a large CapEx investment. Instead, the customer implemented a DaaS solution which allowed them to migrate to Windows 7 with one centralized upgrade, and leverage all their existing hardware. Moreover, the company’s data was now secure, since employee devices no longer contained critical information—desktops were stored in the cloud and accessed with a log-in and password. Many employees also enjoyed the benefits of using other devices such as Macs and tablets which they felt increased their productivity.

Why Consider DaaS?

• Time for device refresh

• Desktop management pain

• Bring your own device (BYOD) support

• Windows XP end of support

• Shrinking IT budget

• Security concerns

• Green initiatives

To best review your business needs and goals, consult with an agnostic technology agent or consultant to gain a deeper overview of the wide range of DaaS solutions and providers. In addition, to assisting you with procurement, the agent can also handle ongoing support.


About Comtel

Comtel Communications, a telecom/technology consulting agency based in Richmond, Virginia since 1991, provides best-in-class solutions and unbiased counsel to a diverse group of small, medium, and enterprise-level businesses, totaling more than $18.2M in annual billings. Leveraging unique access to 350+ national and international providers, Comtel benefits its clients through competitive quotes from multiple sources, to ensure their business goals are met with current and dynamic telecom and technology services. Acting as a partner, long after contracts are signed and services are deployed, Comtel offers superb back-office support to manage upgrades, track orders, and provide training to clients.

Author: Pete Kraehmer