Hosted Exchange is a cloud solution in which the service provider manages the client’s email services, which are stored in the provider’s data center(s). This includes maintaining both the hardware (servers), software (licenses) and more. Email services are delivered back to the client along with other optional services such as anti-spam/anti-virus, archiving, and upgrades.

Hosted Exchange is generally more customizable than Office 365 email (a similar solution from Microsoft):


For example, a small customer had the same person running IT operations and acting as CEO. With a bold new growth plan over several years, the CEO knew he wouldn't be able to devote more and more time to managing employee mailboxes. Additionally, the firm needed to retain electronic data for legal purposes. The customer found a cost-effective Hosted Exchange solution from a provider that was both trustworthy and flexible enough to scale along with them. The solution included compliant email archiving, allowing end users to quickly and easily search through past emails and mitigating the customer's legal risk. In the process, the provider offered a seamless migration experience and direct cost savings of over 50%, as well as indirect cost savings in terms of the CEO's time.

Why Consider Hosted Exchange?

  • Exchange migrations
  • Cost – labor, infrastructure
  • Simplified management
  • More features
  • Higher availability & less downtime
  • Scalability
  • Legal risks or compliance
  • Security concerns

To best review your business needs and goals, consult with an agnostic technology agent or consultant to gain a deeper overview of the range of Hosted Exchange solutions and providers. In addition to assisting you with procurement, the agent can also handle ongoing support.

About Comtel

Comtel Communications, a telecom/technology consulting agency based in Richmond, Virginia since 1991, provides best-in-class solutions and unbiased counsel to a diverse group of small, medium, and enterprise-level businesses, totaling more than $18.2M in annual billings. Leveraging unique access to 350+ national and international providers, Comtel benefits its clients through competitive quotes from multiple sources, to ensure their business goals are met with current and dynamic telecom and technology services. Acting as a partner, long after contracts are signed and services are deployed, Comtel offers superb back-office support to manage upgrades, track orders, and provide training to clients.

Author: Amy Humphreys