In this day of hackers and cybercrime, business owners and executives alike may question what the safest platform is to use for their business communications. By the very design of VoIP and the utilization of the public internet to transmit voice packets, one must understand potential risks and weigh those against the many advantages offered. Rest assured, VoIP is a very safe option as long as proper precautions are implemented from the start to mitigate potential security risks.

What are the most common risks for VoIP technology?

  • DoS (Denial of Service) – networks are flooded with requests and service is disrupted
  • Eavesdropping – hackers can listen to calls and potentially obtain private information
  • SPIT (Span over IP Telephony) – spam messages can come in to your VoIP headset
  • Theft of Service – hackers access your VoIP network and make calls

So how do you protect your VoIP system?

  • Enable your firewall to work with VoIP
  • Enforce strict security with users
  • Implement user passwords
  • Encrypt voice traffic
  • Setup VoIP backup
  • Secure the wireless network

To best review your business needs, confer with an agnostic technology agent or consultant to gain a deeper overview of the wide range of solutions and how each one fits in with what you’re trying to accomplish. In addition to assisting you with procurement, they can also handle ongoing care.

With reasonable care and by selecting a reputable VoIP provider, you can safeguard your network and company’s proprietary information. As technology advances, new methods and best practices are implemented so that you can have confidence that your business is secure and protected.

About Comtel

Comtel Communications, a telecom/technology consulting agency based in Richmond, Virginia since 1991, provides best-in-class solutions and unbiased counsel to a diverse group of small, medium, and enterprise-level businesses, totaling more than $18.2M in annual billings. Leveraging unique access to 350+ national and international providers, Comtel benefits its clients through competitive quotes from multiple sources, to ensure their business goals are met with current and dynamic telecom and technology services. Acting as a partner, long after contracts are signed and services are deployed, Comtel offers superb back-office support to manage upgrades, track orders, and provide training to clients.

Author: Pete Kraehmer