A recent survey of 1,000 executives discusses some of the benefits enterprises are seeing as a result of cloud computing. What catches the eye, however, is the number of executives who are seeing benefits they never really expected — close to one in four, in many cases.
For example, 25 percent say they unexpectedly experienced improved communications within their organizations. Another 22 percent report increased revenues they did not anticipate, and 22 percent say they experienced greater customer satisfaction — again, not part of the original plan. It’s also notable that 21 percent say cloud has actually delivered improved security.
In total, 83 percent of executives report benefits they did not expect to see. This recent research out of Tata Communications has found that 85 percent say cloud had “lived up to industry hype.” A while back, I discussed some of the other, less-anticipated benefits cloud may deliver — beyond what even may be mentioned in a cloud vendor’s sales brochure. These include the ability to duplicate or adopt successful business processes others have hashed out; smoother mergers and acquisitions; and even providing the enterprise a way to segue into the cloud business itself (even if it is a non-tech company). It would be interesting to see a survey that explores these types of unexpected advantages as well.
There are the expected benefits as well, of course, which, according to the Tata survey, have really come shining through. Nearly two thirds (65 percent) of respondents said using the cloud had led to increased speed of access to technology. In terms of streamlining business processes, over two thirds (67 percent) have experienced reduced delivery times to clients and partners. A majority, 54 percent, have seen the delivery time of new services to new markets or geographies reduced.
Data storage is another area cloud is delivering capabilities — but not in the way you would think. The findings also showed that by 2024, enterprises forecast on average to have 58 percent of their compute and data storage held in the cloud, up from the current level of 28 percent. This doesn’t mean companies are endorsing sending their data up to public cloud providers, however. In most cases, this data will be housed within private clouds. Only two percent of data is held in public or hybrid clouds at this time, and about even percent 10 years from now.
Another finding from the survey: cloud isn’t being led by the IT departments alone. Sixty-eight percent say that moving to the cloud has involved individuals beyond the IT department, and 90 percent say that requests from other departments have influenced the decision to implement the cloud. Moving to the cloud was solely the IT department’s initiative in only 32 percent of respondents’ organizations. For 68 percent, other departments were not only involved in the adoption of cloud computing, but had been pushing for its adoption.
From an article in Forbes