Millennials and Technology

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Millennials and Technology

Comprising a quarter of the US population, Millennials equate to approximately 83.1 million people. It is projected that by 2025, Millennials will comprise 75% of the global workforce. As the largest and most diverse generation to date, it is important to understand their motivations and predispositions in order to create desirable workplaces with proper cybersecurity to protect a businesses’ intellectual capital and data.

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Simplicity VoIP Named 11th Fastest Growing Company in Richmond

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Simplicity VoIP Named 11th Fastest Growing Company in Richmond

On September 25, 2017, Richmond BizSense released its annual “RVA Rising 25” list. Comtel Managed Solutions, d.b.a. Simplicity VoIP was named as Richmond’s 11th fastest growing company. Out of a competitive field with more than 70 applicants, the recognition and list placement was based on Simplicity’s average revenue growth from 2014 - 2016.

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4 Essential VoIP Training Topics for Staff – Part One

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4 Essential VoIP Training Topics for Staff – Part One

So, your company has finally made the move to a VoIP phone system.  Congratulations - gone are the days of bulky, high-maintenance phone closets and waiting for IT or the phone provider to make a programming change. Welcome to the new age of flexibility, efficiency, and feature-rich call functionality.

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8 Questions to Ask When Assessing Telecom Billing

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8 Questions to Ask When Assessing Telecom Billing

It is estimated that more than 10% of all telecom charges are made in error. As a business owner, you should be on the lookout for these errors to ensure no resources are wasted. While not always nefarious, when it comes to billing, telecom companies benefit financially from your confusion and lack of clarity. Before engaging in a contract or renewing with your provider, it is imperative that you understand the financial aspect of your telecom services.

 

Author: Ben Humphreys

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VoIP Call Quality Troubleshooting 101

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VoIP Call Quality Troubleshooting 101

In the past decade, VoIP technology has advanced into a reliable and desirable solution for business phone systems. In fact, there will be 1 billion projected VoIP users by the end of 2017 with only an estimated 6% of the US population using traditional landline phone networks by the end of 2018.VoIP technological advancements have made past call quality issues practically obsolete. But should you have a call quality occurrence, the following common issues should be considered in order to best help your VoIP provider assist with resolution. 

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What is the Difference Between VoIP and Unified Communications?

Technology is evolving at lightning speed and one of the factors that tends to make users hesitant are the terms used to describe it. Certain terminology can make IT products and solutions seem a lot more complicated than they really are. This is opposite of the purpose of technology, it’s supposed to make your life easier in the first place. 

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3 Major Signs You Need a Better VoIP Provider

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3 Major Signs You Need a Better VoIP Provider

As your business embraces VoIP technology, you will come to realize one important thing pretty quickly. The VoIP provider you've chosen to work with is just as important to your success as the technology itself, if not more. If certain things have happened recently that have caused you to start doubting the strength of the relationship, you very well may be right. There are a few key signs in particular that the time is right to switch to a better VoIP provider. 

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The Most Devastating Effects of Dropped Business Calls

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The Most Devastating Effects of Dropped Business Calls

The occasional dropped business call is no big deal, things happen. But if your telecom services and VoIP technology aren't up to date, what should only be a minor issue becomes a big problem before you know it. There are a number of devastating effects of consistently dropped business calls that create big problems for your entire organization. 

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Your Telecom Technology Just Failed - What to Do Next

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Your Telecom Technology Just Failed - What to Do Next

In many ways, your telecom technology is the cornerstone of your business efforts. It's the tool that your employees use to communicate with customers and one another. This is a tool to make their jobs easier and themselves more productive. It's what allows them to work in a variety of settings -  on-site, remotely or even while traveling - depending on the needs of the situation. It's both how you build and maintain relationships with your clients and how you minimize costs while maximizing functionality.

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