Entertaining and important tech industry news
You may be preparing to move your company to a larger building and are now tasked with determining what kind of VoIP system would be suitable to meet the particular needs of your growing organization. Or, the aging phone system in your facility is proving to be a drag on your work force and fellow stakeholders are breathing down your neck to find a VoIP solution as soon as possible.
For many business owners, phone systems are more than just another utility. They're literally the backbone of an organization in more ways than one. Phone systems are productivity enablers - they allow people to communicate and collaborate with one another in real-time. They allow you to establish, preserve and strengthen those essential relationships between your organization and your customers and so much more.
In many ways, technology is something of a double-edged sword in terms of the modern business environment. On the one hand, it is absolutely a necessity in the digital era - you need telecom services and other solutions to empower your team, giving them the tools they need to collaborate, communicate and work on their own terms.
Author: Abbey Twining
So we've spoken about how VOIP can save you money, some basics about the technology, but we haven't really discussed the advantages of VOIP technology in a cohesive way. We're going to do just that, and for you busy readers out there, we're writing it to take less than 5 minutes of reading. So here it goes.
The short answer is no.
But I bet you want to know why, or at least have facts to back up the claim that VOIP doesn't slow down your business Internet.
This may seem like a no-brainer, but there's actually much, much more to Internet communication than meets the eye. Internet communication is the act of exchanging packets of information, data, through a global network. This is done by uploading data from one computer, and another computer downloads that same data. This process completes every time you video chat, send an email, reconnect with long lost friends, pay your bills, or look at cat pictures. The possibilities are endless. It is common knowledge that the Internet is irreplaceable, but there is so much more than just checking your emails or looking at cat pictures. Why does that matter? What else is there? Read on to find out.
Our goal is to give you the best client support and services, and to enable you to be your own resource in a pinch. We are always available, but if you ever wonder if it's you, or us, or your ISP, this VoIP troubleshooting list will be helpful!
The internet is a vast, possibly infinite sea of information. Never has there been a technology that enabled such easy access to any conceivable existing written thought. 99% of all published books are online, movies, music, lectures, research and innovation. It is all there. How? How did this network emerge? What does it mean? What can you be doing to better utilize this new technology that has already shifted how people interact in their daily lives?
If you start out your sales pitch stating the possible clients' problem, you're doing it wrong. Now that has always been conventional wisdom, but we've evolved as an industry into a world of subtlety and nuance. Stating a prospects' problem outright will immediately put them on the defensive, make them hesitant to reveal issues about their business that truly could need improvements. You need a more tertiary, subtle approach. But what! Well, we've researched sales decks that are great examples of how modern salespeople have found success in an industry driven by relationships and customer choice.
The Telecommunications market is saturated with choices. There are providers for just about any functionality and any price point you can need, but how do you determine your best fit, in this sea of options? We're going to do your homework for you. By the end of this brief article you'll have the tools and knowledge you need to investigate your business communications and determine how to pick a VOIP provider that fits your needs.
We all know it: Customer Experience is and always has been one of the pillars of successful business. Happy customers become your biggest marketing assets. They provide genuine observations about your company to prospective customers, and your customers often try and up sell your company. They are better than any marketing team or sales effort. Armed with this knowledge, it would be wise to take a hard look at your customer support and ensure that they are providing the absolute highest quality services that they can to your customers. Your champion customers will spread the word of incredible customer service, and often that is the tipping point to convert a prospective customer into a closed deal. Here are 6 tasks you can do right now to improve customer support, and watch the new deals rain down.
